Once the software contract has been signed, you will receive a Welcome Kit that contains information on what to expect during the installation process. Additionally, you will receive a list of constants that contains information needed prior to the installation.
Prior to installation, your organization must ensure that all hardware, network and internet connections are installed and configured correctly.
Once complete, we will establish a remote connection to your server and install the software and database. After initial installation, we will make necessary modifications to customize settings, in order to meet your needs. This includes, but is not limited to: work order posting dates, tenant postings at move in, security deposit charges and when to apply late charges.
A series of three day training sessions (Tuesday – Thursday) will be scheduled over several weeks, allowing users to be trained and fully competent in using the software system upon completion of training.
A Memorandum of Understanding (MOU) will be sent to be signed. When this document is returned, training dates will be confirmed and our training staff will schedule travel arrangements.
Certain actions must be completed prior to the software installation.